frequently asked questions
What products do you offer?
We manufacture off-the-shelf and custom made portable branding solutions. From Banner Flags, Pull-Up Banners and Gazebos to Pop-Up Banners, Inflatables and Custom Banners. As a vertically integrated business, we are responsible for every aspect of our manufacturing process – from yarn to finished product to ensure we maintain the highest quality standards.
Where do you have offices located?
We have offices located in Durban, Johannesburg and Cape Town (South Africa) as well as an international office in Atlanta, USA. We also have international agents in Denver (USA), Canada, Brazil, Australia, New Zealand, England, Ireland, Spain, Germany, France, Switzerland and Dubai.
Where do you deliver?
We offer global deliveries. For the EU, we deliver through our distribution hub in Amsterdam. We will quote you door to door delivery, so no hidden charges, import duties or custom clearing expenses.
Do I have to be a large company to order your products?
Not at all. Although we do work with over 80 of the world’s top 100 brands and many of the top brands, through our global distributor network.
What is your minimum order quantity?
We have no minimum order quantity. We have the flexibility to manufacture 1 unit and the capacity to do 1000s. As with most bespoke manufactured items, price reduces as quantity rises, but we recognise that very often one unit is all that is needed to get your brand out there.
How do I supply my logo and artwork?
What if I cannot find my logo in the correct format?
We can normally re-create your logo in the correct format, for which we will charge a per hour fee. However, we will supply you with this logo file for future use.
Do you provide a graphic design service?
Yes we do. Our agency, The Buro offers a full graphics design service. If you require a new logo or specialist graphic design service, we can assist with this.
Do you provide a visual proof?
Yes, in all instances we provide a visual proof prior to production. This will give you an idea of what the finished product will look like, as well as presenting any issues pertaining to colours, logos, images, etc our studio may encounter whilst setting up the artwork for print.
When can I expect my product(s)?
This is all dependent on the products you’ve ordered and the quantities. Before your order goes into production, your account manager will confirm the dispatch date. Please note that products will only be dispatched once payment has been made in full.
If I already have hardware, can I just order the fabric?
Provided that the hardware is from Expand a Sign, yes you can. Our hardware is made to last with most of our products offering the flexibility to be reskinned when the fabric becomes old and faded. These products include: Flying, Feather and Wing Banners, Ex-Up Banners, WondaSigns, BackWalls, Ex-T Lite, Ex-T and Ex-Roll Banners, Gazebos, Ex-Domes and Ex-Stars, Acacia Umbrellas, Poster Boards, Wind Socks and Wet Demo Tables.
Can I purchase additional hardware items separately?
Yes. We offer an extensive range of hardware and accessories, specially designed for our banners.
What warranties do you offer on your products?
We also offer a 2 year no fade warranty on our UV printed umbrellas.
What inks do you use?
All our dye-sublimation inks are non-toxic and water-based. We also offer UV printing for certain products.
What is dye-sublimation?
UV printing is a form of digital printing that uses ultra-violet lights to dry or cure ink as it is printed. As the printer distributes ink on the surface of the fabric, specially designed UV lights follow close behind, curing or drying the ink instantly.
What is strike-through?
Strike-through is the visibility of the print on the reverse side of single-sided prints. With our high-quality inks, we can offer increased penetration through the fabric – allowing your prints to be clearly visible on either side.
What fabrics do you offer?
We have developed fabrics in our weaving mill, specific to each one of our products. These fabrics are woven polyester ,which we weave and coat with dirt repellent, light fasteners, fire retardants (on request), etc ourselves, locally.
What’s the difference between Flying, Feather and Wing Banners?
First and foremost, the Flying Banner was invented by us over 20 years ago and since then, competitors have tried and failed to copy our patented design. The Flying Banner offers a teardrop shape and is ideal for windy areas. The Feather Banner is better known as a telescopic banner and we offer variating widths and heights for these banners. They also work effectively in clusters. Finally, the Wing Banner. This banner offers a Shark Fin shape and is ideal for spaces where you really want to stand out with its’ impressive 6.7m height on the XL option.
What’s the difference between Ex-T Lite, Ex-T and Ex-Roll Banners?
Our Ex-T Lite and Ex-T Banners are non-mechanised pull-up banner stands whereas our Ex-Roll Banners offer a mechanised roller which allows the fabric to roll up into the base.
What umbrellas do you offer?
We offer an extensive range of umbrellas for any event. The Acacia Savannah which is our heavy-duty aluminium range, comes in 2m, 2.5m and 3m options whereas the lightweight Karoo option comes in 3m and 2.5m. To compliment this range, we offer the Acacia Flex which combines an aluminium pole and fibreglass frame for greater strength in windy conditions. These come in 2m, 2.5m and 3m options. Finally, we can also make beach umbrellas upon request.
How easy are your products to set up and takedown?
Our products can be set up in a matter of minutes with no more than 2 people required for larger products. Most of these products are accompanied by printed set up and takedown instructions, which are sewn into their bags. Alternatively, we have created videos for our most popular products for added assistance which are available on our YouTube channel.
What is a bespoke product?
A bespoke (aka custom) product is one that is made specifically to a size, shape and design.
Can you provide custom-made banners?
Yes, our in house team can often adapt our banners or flags to fit specific requirements or make a ‘custom-made’ banner. If for any reason we cannot do this for you, our extensive industry contacts means we can source a solution for you.
How big can you print a banner?
At Expand a Sign, size does count. We have made football shirt replicas the height of a 4-story building and 10m inflatables. We have also created desktop flags and A4 Ex-T Lite pull-up banners. There are virtually no limitations to the size banner we can print.